ASSISTANT OPERATION MANAGER

Oversee daily scheduling of pet activities, feeding, cleaning, and grooming sessions
Monitor cleanliness and maintenance of the facility to ensure a hygienic, pet-safe environment
Assist in training, supervising, and scheduling pet care assistants and reception staff
Help conduct regular staff briefings and performance checks
Step in to cover operational duties during staff shortages
Greet pet owners and ensure smooth check-in/out procedures
Handle customer feedback, inquiries, and resolve service issues professionally
Maintain accurate pet records and communicate special needs to the team
Monitor pets behaviour and report health or temperament concerns
Enforce safety protocols and emergency procedures
Ensure compliance with AVS (Animal & Veterinary Service) and NEA regulations
Assist with inventory control and stock ordering
Prepare basic reports on attendance, incidents, and feedback, if an

Be available for 24-hour standby duty on a rotational basis to handle emergencies, urgent pet care situations, or last-minute operational issue

Must respond promptly and coordinate emergency support when required

May be required to attend the center physically outside of normal hours in urgent situations
Support social media or marketing tasks, if required
Calm, patient, and adaptable under pressure
Hands-on, organized, and detail-oriented
Team player with leadership potential

MUST BE AN ANIMAL LOVER

Any other ad-hoc duties assigned by Manager