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Assistant Manager, Student Services
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ABOUT THE ROLE
The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.
KEYRESPONSIBILITIES
DepartmentalLeadership
. Oversee daily operations of the Student Service Department
. Supervise and guide Student Service Officers/Executives, assigningcaseloads and reviewing their work
. Set service standards and workflows for welfare, discipline, attendance,and student support
. Update the Vice President on department performance andEduTrust/SWDA/ICA compliance
. Represent the department in cross-functional meetings as needed
Team Management& General Student Services
. Lead and supervise the Student Services Team
. Handle student admission, withdrawal, course completion, and attendance records
. Cover the front desk and assist walk-in students with enquiries, feedback, and complaints
. Respond to email and phone enquiries
. Coordinate admin matters across departments
. Support student events, orientation, and graduation as needed
. Check in on student wellbeing
. Act as the main contact point for students
. Take on other duties as assigned
InternationalStudent Support
. Support Student's Pass applications and renewals, and related ICA matters
. Track compliance with Student's Pass conditions and flag at-risk cases early
Student Welfare& Pastoral Care
. Support students with academic, personal, and social concerns escalate complex cases to the Admissions team, Academic Department, or Vice President
. Follow up on attendance issues in line with EduTrust/SWDA requirements
. Support discipline processes, including case records and follow-up
. Help organize student wellbeing activities
Job ID: 151687279
Skills:
massive , support management , Personnel Management, Supervisory Skills, Cross Functional Team Building, HR-related queries, Onboarding, Multitasking, Human Resources, Hr Data, Attention To Detail, Administrative Support, Administer Hr-Related Documentation, Hr Services, Hr Process
Skills:
Leadership, Customer Service, Adaptability, Enthusiasm to learn, Quality Management, Positive Attitude, Resilience, Self-driven, Leadership Development, Marketing, Results Oriented, Presentation Skills, Sales, Event Management, Team-oriented, Hardworking, Brand Communication, Team Building, Reliable
Skills:
Time & Attendance, telephony support , training facilitation , Microsoft Office, Evaluation, Student Leadership, Facilitate Training Programs, Promotional Calendar, Administrative Work, Company Training, Preparation of courses, Case Management, Proofreading, Physical Education, Liaising With Students, Managing Daily Operations
Skills:
Managing performance, Intentional collaboration, Customer Service, Adaptability, Office Management, Quality Management, Legal Administrative Support, Data Entry, Risk Management, Meeting Management, Critical Thinking, customer value management, Detail-Oriented, Stakeholder Management
Skills:
Problem Solving, Presentation Skills, Team Management, Sales, Leadership, Customer Relations, Product Marketing, Team Leadership, Business Development, Marketing
