Summary
Join our team as Assistant Manager Spa (Damai)at Grand Hyatt Singapore, where you will play a vital role in supporting the daily operations of Damai Spa & Fitness Centre. Working closely with the Director of Well-Being, you will help ensure that all spa services and experiences are delivered in accordance with approved brand standards and service sequences. This role is ideal for someone passionate about wellness, guest care, and team development and who thrives in a refined, service-driven environment that promotes holistic well-being.
Key Responsibilities
- Support the Director of Wellbeing in overseeing the day-to-day operations of Damai Spa to ensure smooth, efficient, and guest-focused service delivery.
- Assist in maintaining spa service standards, treatment protocols, and sequences of service in line with brand expectations.
- Supervise and support spa therapists and wellness hosts, ensuring optimal team performance, grooming standards, and guest interaction.
- Monitor guest satisfaction, manage feedback constructively, and ensure consistent service excellence across all touchpoints.
- Coordinate scheduling, appointment management, and resource planning to maximise operational efficiency and guest flow.
- Support training and development programmes for spa associates to uphold high performance and knowledge standards.
- Collaborate with other hotel departments such as Housekeeping, Engineering, and Front Office to ensure a seamless and holistic guest experience.
- Assist in inventory control, cost management, and compliance with health and safety standards within the spa environment.
Qualifications
Note: Due to Singapores foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.
- A diploma or degree in Spa Management, Hospitality, or Tourism Management is preferred.
- Minimum 2 years of experience as an Assistant Spa Manager or in a similar supervisory role within a spa or wellness setting.
- Formal qualifications in spa treatments (e.g., massage therapy, body/skin treatments) will be a strong advantage.
- Strong leadership, communication, and interpersonal skills, with a focus on delivering exceptional guest experiences.
- Organised, detail-oriented, and able to work effectively in a fast-paced, guest-centric environment.
- Passion for wellness and holistic living, with a genuine interest in enhancing the well-being of guests and team members alike.
