Assistant Manager, Service Transformation & Performance Analytics (Public Healthcare) #HMZ

About the Role

Join a dynamic team driving service transformation and operational excellence across healthcare settings. This role offers the opportunity to lead impactful initiatives, work with data-driven insights, and collaborate with stakeholders to improve service delivery and patient outcomes. If you enjoy solving complex operational challenges, translating data into actionable strategies, and thriving in a fast-paced environment, this is an excellent opportunity to make a meaningful impact.

We welcome professionals with experience in operations, healthcare transformation, business analytics, or performance management who are proactive, collaborative, and passionate about continuous improvement and innovation.

Key Responsibilities

• Coordinate and drive service transformation initiatives across clinics and care settings.
• Collaborate with internal stakeholders and community partners to support programme implementation, coordination, and engagement.
• Develop and streamline workflows, SOPs, and service models to improve operational effectiveness and adoption.
• Build and maintain dashboards and reports to track operational performance and key performance indicators (KPIs).
• Conduct data extraction, validation, and analysis to ensure accuracy and reliability of reporting outputs.
• Translate business requirements into meaningful data definitions, metrics, and reporting solutions.
• Analyse operational data and provide actionable insights to support decision-making and continuous improvement.
• Prepare management reports, presentations, and updates on key initiatives and performance outcomes.

Requirements

• Min. Degree in Business Administration, Healthcare Management, Public Health, Data Science, Business Analytics, Statistics, or a related field.
• Minimum 3 years of relevant experience in healthcare operations, service transformation, or data analytics roles.
• Experience in KPI monitoring, performance reporting, and dashboard development tools such as Tableau.
• Strong analytical and problem-solving skills with the ability to interpret and present data effectively.
• Good communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
• Highly organised and able to manage multiple priorities in a fast-paced environment.
• Collaborative team player with strong coordination and execution capabilities.

Qualified applicants, please send a copy of your resume in MS Word to:

[Confidential Information]

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

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