Overview
Support the operations of Community Care Team in assigned area to improve health and anchor care in the community.
Job Responsibilities
- Support the operations of Community Care Team in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.
- Transition care programme
- Community Health Posts
- Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.
- Support in operations planning in assigned area.
- Ops data analysis and monitor workload.
- Monitor the performance of ops KPIs.
- Support in improving community operations to enhance care and residents experience.
- Pilot new programmes and processes.
- Evaluate the use of technology to ease workflow improvement.
- Evaluate success of pilot programs for future action.
- Support in the overall Patient Experience efforts to improve residents experience and quality of care.
- Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents concerns are addressed.
- Evaluate feedback and work with various stakeholders to identify potential service gaps.
- Any other duties as assigned
Requirements
- Bachelor's Degree
- Minimum 2 years of working experience
- Experience in healthcare, operations related and/or customer service environment will be advantageous
- Good written, communication and interpersonal skills
- Strong sense of responsibility and ability to manage complaints and feedback
