As the Assistant Manager/Senior Executive, you will play a vital role in the efficient operation and management of all aspects related to the facility. You will work closely with the Stadium Pitch Architect to ensure the smooth functioning of daily operations, oversee the turf vendor, events, maintain facilities, and uphold safety and security standards. Your responsibilities will encompass various administrative, operational, and customer service tasks aimed at providing a top-quality experience for visitors, athletes, and staff.
Roles & Responsibilities
Event Coordination and Management
- Assist in planning, organizing, and coordinating various events held at the stadium, including sports competitions, concerts, and other entertainment events.
- Collaborate with event organizers, contractors, vendors, and internal departments to ensure all logistical requirements are met.
- Oversee event setup, including seating arrangements, equipment deployment, and staffing coordination
Facility Maintenance and Operations
- Supervise daily operations and maintenance activities to ensure the stadium is well-maintained, clean, and safe for visitors and staff.
- Coordinate with maintenance staff, contractors, and suppliers for repairs, upgrades, and renovations as needed.
- Monitor facility systems, such as, lighting, and security, to ensure proper functioning.
Staff Management and Training
- Assist in recruiting, training, and supervising stadium staff, maintenance workers, and administrative staff.
- Provide guidance and support to staff members, ensuring they adhere to organizational policies and procedures.
- Conduct performance evaluations and implement disciplinary actions as necessary.
Safety and Security Compliance
- Ensure compliance with safety regulations, building codes, and security protocols to maintain a secure environment for all stadium visitors and personnel.
- Develop and implement emergency preparedness plans and procedures, including evacuation protocols and first-aid response.
- Conduct regular safety inspections and risk assessments to identify and mitigate potential hazards.
Customer Service and Guest Experience
- Uphold high standards of customer service by addressing visitor inquiries, concerns, and feedback in a timely and professional manner.
- Monitor guest satisfaction levels and implement improvements to enhance the overall visitor experience.
- Work closely with marketing and promotions teams to develop strategies for attracting and retaining guests.
Financial Management and Budgeting
- Assist in preparing and managing the stadium's budget, including revenue projections, expense tracking, and cost-control measures.
- Monitor financial performance and identify opportunities for revenue generation and cost savings.
- Collaborate with finance department to ensure accurate financial reporting and compliance with accounting standards.
Requirements
- Bachelor's degree in Sports Management, Business Administration, Hospitality Management, or a related field or turfgrass management.
- Proven experience in event management, facility operations, or sports administration, preferably in a stadium or sports venue setting.
- Strong leadership and interpersonal skills, with the ability to effectively manage teams and collaborate with diverse stakeholders.
- Excellent organizational and multitasking abilities, with keen attention to detail and problem-solving skills.
- Knowledge of safety regulations, emergency procedures, and risk management practices.
- Familiarity with computerized maintenance management systems (CMMS), ticketing software, and other relevant technology.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
- Certification in CPR, first aid, or relevant safety training is desirable.
Information
- If you are facing issues submitting your application through Linkedln, please email us your resume at [Confidential Information]. with the job title. Only shortlisted candidates will be notified.
- The level of appointment will depend on the qualifications and experience of the candidate.
- For more information on Kallang Alive Sport Management, refer to www.sportshub.com.sg
