Assistant Manager/Senior Executive, Client Relationship and Management

RafflesMedicalGroup (RMG) is the largest home-grown private healthcare provider in the region, started in 1976 in Singapore as a two-clinic operation but today, serves patients in five countries, 14 cities. We are a Multidisciplinary Medical Group listed on the Singapore Stock Exchange and operate over 100 medical facilities across 14 major cities. It is the only private medical provider in Singapore that owns and operates a fully integrated healthcare organization comprising a tertiary hospital, a network of family medicine and dental clinics, insurance services, Japanese and Traditional Chinese Medicine clinics, Raffles Healthy Longevity Centre and a consumer healthcare division. Raffles Hospital is the flagship of Raffles Medical Group. Our China footprint has expanded with the opening of our Chongqing, Beijing and Shanghai Hospitals.

Statement of Purpose:

You will be responsible for leading, developing and managing the marketing of the Hospital to international insurance companies, medical assistance companies and medical travel facilitators. You shall develop the marketing strategies and plans to grow the business of the Hospital from the identified accounts. You shall be responsible to identify and establish networks and channels that will help grow the market share of the Hospital.

Your key responsibilities will include:

• Deliver day-to-day service and maintain strong operational partnerships to support corporate client growth and retention.
• Account management experience in the Employee Benefits industry (with insurer, medical assistance, broker, TPA) in a client facing capacity would be an advantage.
• Lead and manage the Global Corporate Accounts team in the marketing of the Hospital to international insurance companies and medical assistance companies.
• Develop and implement marketing strategies plans and programmes to promote the business and utilization of services offered by the Hospital.
• Conduct research on markets, competitors and competitive trends to identify business opportunities to grow the business.
• Lead and develop the team in building and maintaining effective relationship with the accounts and developing their capacity to optimize utilization in the Hospital.
• Establish, develop and implement service support services (such as marketing, targeted activities with clients) for accounts that help them promote and increase utilization in the Hospital.
• Market the hospital's services through relationship management, hospital familiarization trips and close customer support.
• Establish and maintain an effective system for receipt and response to customer feedback.
• Establish, implement and review policies, procedures and protocols to ensure smooth and effective execution and performance of all concierge and marketing programmes.
• Recruit, retain and develop talent, skills and key competencies to provide and support the department's programmes and initiatives.
• Plan and manage budgets and resources to achieve efficiency and department goals.

Requirements:

• Degree in any discipline with at least 5 years of relevant experience
• Self-starter who is driven and responsible, with good follow through skills
• Good interpersonal skills and a team player
• Possess excellent organisation and execution skills
• Passion for healthcare sector

We regret that only shortlisted applicants will be notified.