Assistant Manager/ Senior Assistant Manager, Service Ops, Service Academy

Job Responsibilities

• Lead the coordination of quarterly internal service awards and external service award submissions.
• Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
• Liaise with organising committees to ensure seamless award presentations and events.
• Drive improvement projects for service awards and recognition systems employing automation / APIs
• Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
• Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.
• Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
• Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.
• Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
• Support the Academys mission of embedding service excellence into daily practice and culture.

Requirements

• Bachelors degree preferably in Learning & Development or related field. Possess ACTA, DDLP certification would be an advantage
• At least 35 years of experience in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition, with a keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.