Role Purpose:
Support the Restaurant/Store Manager in running daily operations, ensuring smooth shift management, delivering excellent customer service, and leading a team to achieve sales, service, and safety standards.
Key Responsibilities:
- Assist the Restaurant Manager in managing daily store operations (front of house & back of house).
- Supervise and coach team members during shifts to ensure quality service and product standards.
- Handle customer feedback and resolve service issues promptly.
- Maintain food safety, hygiene, and workplace safety standards.
- Monitor stock levels, assist with ordering, and control wastage.
- Support in staff scheduling, training, and performance evaluation.
- Ensure compliance with KFC's operational policies, SOPs, and brand standards.
- Act as Manager-on-Duty when required.
Requirements:
- Prior F&B or retail supervisory experience preferred.
- Strong leadership and people management skills.
- Good problem-solving and communication skills.
