As the Product Manager and Product Owner, you will play a dual role in shaping our digital and IT landscape while safeguarding our operational integrity. You will be responsible for the strategic roadmap of our core commerce technologies, including our Order Management System (OMS), eCommerce platform, mobile apps, and AI services, while simultaneously leading the end-to-end procurement lifecycle for various strategic services (IT and non-IT related).
The ideal candidate is a unique blend of a Technical Product Manager/Owner and a Strategic Sourcing Expert, capable of translating business needs into technical product features while ensuring all vendor partnerships are commercially and legally sound.
Key Responsibilities
Product Strategy & Roadmap Management (IT-Focused)
- Vision & Execution: Define and drive the multi-year IT and digital feature roadmap for OMS, eCommerce, mobile apps, AI services, and other ecosystem extensions. Ensure end-to-end system integration and plan AI application deployment and UI/UX development.
- Stakeholder Alignment: Collaborate with Sales, Operations, and Engineering to prioritize IT features that enhance user experience, backend efficiency, and system reliability.
- Lifecycle Management: Oversee technical product development from conceptualization to launch, ensuring platforms remain scalable, secure, and competitive.
- Data-Driven Insights: Implement dashboards and analytics tools (Tableau, Power BI) to drive data-informed product decisions. Leverage IT metrics to optimize digital operations.
IT Procurement & Vendor Management
- Strategic Sourcing: Lead vendor selection for IT services, SaaS providers, and technology partners.
- Performance Oversight: Act as the primary IT vendor contact, ensuring service levels (SLAs) are met and technical deliverables are on track.
- Vendor Ecosystem Optimization: Continuously evaluate IT vendor landscape, consolidate services, and reduce redundant technology spend.
Contract Negotiation & Risk Mitigation
- Contractual Excellence: Lead review and negotiation of MSAs, SOWs, SLAs, and IT service agreements.
- Risk Safeguarding: Identify contractual risks in IT projects, data privacy, cybersecurity, and IP ownership.
- Commercial Optimization: Negotiate pricing, renewal terms, and IT investment ROI, ensuring maximum value from technology partnerships.
Required Qualifications & Skills
- Bachelor's degree or diploma in computer science, information technology, or equivalent. Project Management Professional (PMP) or equivalent certification preferred.
- Experience: 7+ years of experience in Technical Product Management, IT Procurement, or a similar hybrid role within the eCommerce/logistics/Retail space. Minimum 2 years operational experience preferred.
- Technical Literacy: Deep understanding of eCommerce architectures, API integrations, Order Management workflows
- Solid knowledge of SQL and relational databases.
- Strong hands-on experience with HTML, CSS, JavaScript.
- Experience with Dart, Flutter, .NET, and Java Spring advantageous
- Understanding of REST Apis and backend integrations.
- Expertise in diagnosing and resolving technical issues across websites, mobile apps, and enterprise platforms. Experience in dashboard implementation (Tableau, Power BI, etc.), Laravel (PHP) and/or Firebase will be an advantage.
Contract/Legal Acumen: Proven ability to read, interpret, and redline complex contracts familiarity with GDPR/CCPA and data security standards is a plus.
Negotiation Experience: Exceptional negotiation skills with a track record of achieving favourable commercial and legal terms.
Communication: Ability to bridge the gap between highly technical developers and non-technical business stakeholders. Able to switch between tech, financial, and marketing modes of communication.
Why Join Us You won't just be managing tools you will be the architect of our digital ecosystem. This role offers the autonomy to influence our tech stack and the authority to ensure our partnerships are built on a foundation of security and success.
Core Competencies
- Strategic Thinking: Ability to see the big picture of how product features impact the bottom line. Able to draft product/partnership lifecycle plans and documentation from initial proposal, implementation, project management, and termination.
- Meticulous Attention to Detail: Specifically regarding contract clauses and technical documentation. Able to manage ecosystem costs and vendor accounts.
- Adaptability: Comfortable shifting from a high-level product brainstorming session to a granular project execution or legal review.
