Assistant Manager, Ops Planning

The Senior Executive/Assistant Manager, Operations Planning supports the Chief Operating Officer in driving strategy implementation and operational effectiveness across NHG Community Health. This role sits within a team responsible for translating complex operational data into insights that inform senior-level decision-making, shaping the division's approach to capacity and resource planning and ensuring leadership has the visibility required to plan with confidence.

This role spans performance intelligence, capacity strategy, and division-wide coordination, offering exposure to the breadth of a complex healthcare division, working across teams, translating data into actionable insights and supporting decisions that have a direct bearing on care delivery.

Areas of Responsibility

Performance Analytics and Insights

• Supports leadership decision-making by analysing organisational performance, identifying emerging trends, risks and opportunities, and translating organisational data into actionable insights.
• Uses quantitative and qualitative data to investigate operational and planning issues, uncover underlying drivers, and surface implications for capacity, service delivery and organisational priorities.
• Develops and enhances performance intelligence tools, indicators and reporting frameworks that provide leadership with clear visibility of division performance and support planning and resource allocation decisions.
• Synthesise information from multiple sources to identify patterns, interdependencies and areas requiring management attention.
• Strengthens the division's performance intelligence capability by improving the quality, relevance and strategic value of performance reporting.

Capacity Strategy and Planning

• Supports capacity planning in key areas (e.g. preventive health) through analysis of population needs, service demand, utilisation patterns and system constraints.
• Identifies emerging trends, pressure points and interdependencies that may affect the delivery of community-based care.
• Develops planning frameworks, methodologies and decision-support tools to anticipate future demand and support service expansion.

Division Planning and Strategic Coordination

• Coordinates division-wide initiatives, staff engagements and key activities to ensure alignment with strategic priorities and visibility of organisational commitments.
• Maintains planning and governance frameworks, including a division-wide calendar and prioritisation mechanisms, to support resource planning and leadership oversight.
• Works across teams to align timelines, dependencies and stakeholder requirements for the successful delivery of cross-functional initiatives.
• Supports key workgroups, committees and leadership platforms through effective secretariat support, including coordination of meetings, tracking of deliverables and follow-through of decisions.
• Builds strong working relationships across departments and stakeholder groups, facilitating collaboration and alignment on division priorities.
• Develops planning tools, communication materials and organisational assets that strengthen stakeholder engagement and organisational effectiveness

JOB REQUIREMENTS

Education/Training/Experience

• Bachelor's degree in any discipline. Candidates with backgrounds in business, economics, public policy, health services, data analytics, industrial engineering or related fields may find the role particularly relevant.
• 1 to 3 years of working experience in operations, planning, strategy or coordination role, with experience in healthcare or public sector is an advantage.
• Must possess strong administrative, stakeholder management and project coordination skills
• Strong written and communication skills
• Familiarity with AI tools to support research, drafting, and analysis.
• Proficient in various computer applications, including Microsoft 365, Co-pilot, Microsoft Word, PowerPoint & Excel to support preparation of senior-level materials

Personal Attributes

• Independent, curious, self-directed and result oriented
• Comfortable with ambiguity
• Good team player with strong communication, coordination and problem-solving skills
• Strong analytical and problem-solving skills, with the ability to structure ambiguous issues and translate data into meaningful insights.
• Curious and intellectually agile, with the ability to quickly understand unfamiliar issues and connect ideas across different domains.
• Able to communicate complex ideas clearly through presentations, written materials and structured recommendations for senior stakeholders.
• Resourceful, organized and comfortable working across diverse teams and in ambiguous or evolving situations