Key Responsibilities
Operational & Facilities Management (Primary - 80%)
- Support preventive maintenance planning and track completion of service requests to ensure uninterrupted operations.
- Coordinate with vendors and contractors to ensure timely resolution of facilities and maintenance issues.
- Assist with procurement documentation, quotations and compliance checks in line with organisational policies.
- Participate in facilities improvement projects and operational initiatives to enhance efficiency and safety.
- Support investigation and documentation of incidents, near-misses and operational risks.
Compliance, Safety & Risk Management
- Maintain accurate and up-to-date documentation to support compliance with MOH, SCDF, NEA, PUB and other regulatory requirements.
- Support business continuity and risk management measures, including infection control, fire safety and workplace safety preparedness.
- Assist in audit processes and ensure follow-up actions are completed in a timely manner.
People & Stakeholder Management
- Supervise and support operations staff, ensuring adherence to SOPs and service standards.
- Monitor team performance and provide inputs for staff appraisals, coaching and development discussions.
- Collaborate closely with internal stakeholders and management to ensure operational alignment.
Management Support & Ad-Hoc Duties (Secondary - 20%)
- Provide operational and facilities support to other centres when required.
- Deputise for the Operations Manager in meetings or discussions as assigned.
- Undertake additional operational tasks or projects as directed by the Operations Manager or Head of Operations.
Key Performance Indicators (KPIs)
Success in this role will be measured by clear, outcome-based targets, including:
- High completion rates for preventive maintenance and service requests within agreed SLAs
- Zero major regulatory non-compliance and accurate compliance documentation
- Timely incident reporting and regular safety and infection control drills
- Strong vendor performance and adherence to response timelines
- Full and timely completion of staff appraisals and consistent SOP adherence
- Active participation in improvement projects and cross-centre support initiatives
