Job Description:
The Assistant Manager supports the overall management and daily operations of the establishment, ensuring smooth service delivery, high customer satisfaction, and compliance with company standards and regulatory requirements.
Key Responsibilities:
- Operations Management
Assist in overseeing day-to-day F&B operations, including opening and closing procedures
Ensure service quality, cleanliness, and operational efficiency are maintained at all times
Monitor inventory levels and coordinate stock replenishment - Staff Supervision & Training
Supervise service staff, allocate duties, and ensure proper shift coverage
Provide on-the-job training and guidance to staff to maintain service standards
Assist in staff performance evaluation and discipline where necessary - Customer Service
Handle customer inquiries, feedback, and complaints in a professional manner
Ensure a positive dining and service experience for all customers - Compliance & Administration
Ensure compliance with food safety, hygiene, and licensing regulations in Singapore
Assist in maintaining proper records, reports, and documentation
Support management in administrative and reporting duties - Sales & Business Support
Support promotional activities and marketing initiatives
Monitor sales performance and suggest improvements to increase revenue - Coordination & Support to Management
Assist the F&B Supervisor in implementing company policies and operational strategies
Act as the person-in-charge in the absence of the Supervisor
Requirements:
- Diploma or higher qualification in Hospitality / F&B Management or related field
- At least 2-3 years of relevant experience in F&B operations
- Strong leadership, communication, and interpersonal skills
- Ability to work flexible hours, including weekends and public holidays
- Knowledge of Singapore food safety and hygiene regulations preferred
