Position Overview
The Assistant Manager, Manor Culturist manages a team of Manor Culturist whom provide personalized service and assistance to guests provided with Manor Culturists at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction, managing the team of Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.
The Role
Manor Operations
- Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
- Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
- Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
- Maintain communication with guests before, during and after their stay to address any requests or concerns
- Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
- Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc
- Ensure compliance with hotel policies and procedures, including safety and security protocols
- Provide feedback and insights to management to enhance guest experiences and improve service standards
- Assist with Capella Culturist related duties when Manors are not sold
- Assist guest with Valet service when required
Manage Team
- Review talent capability and develop high potential employees for the department
- Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
- Support hotel's overall staff development and retention efforts
Talent Profile
- 5 years in butler services supervisory role at luxury hotels/resorts
- Prior experience in managing a team in luxury hotels/resorts
- Exceptional customer service skills with a focus on personalized attention
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of local attractions, dining options and activities preferred
