About the Role
We are seeking a Volunteer Engagement Assistant Manager/Manager to lead and grow our skills-based volunteering programme. This role plays a key part in advancing access to justice by ensuring the right volunteer skills are recruited, supported, and deployed to meet community needs in a sustainable and impactful way.
You will work closely with internal teams and external partners to design effective volunteer systems, strengthen engagement, and foster a strong volunteer culture across the organisation.
Key Responsibilities
- Develop and implement strategies to grow and sustain skills-based volunteering within the legal community.
- Promote volunteer opportunities through targeted outreach, partnerships, events, and presentations.
- Identify and develop new volunteer opportunities in collaboration with community partners and government agencies.
- Assess volunteer requests and match suitable volunteers based on skills, experience, and organisational needs.
- Oversee the full volunteer lifecycle, including recruitment, screening, onboarding, training, supervision, and evaluation.
- Design and implement volunteer engagement, retention, and recognition initiatives, including budgeting and forecasting.
- Manage volunteer communications to ensure timely and effective dissemination of opportunities and updates.
- Track volunteer satisfaction and feedback to continuously improve the volunteer experience.
- Leverage IT systems to track volunteer hours, activities, and outcomes, and produce reports and impact insights.
- Monitor emerging trends and risks, and develop mitigation and continuity plans to support programme sustainability.
- Work closely with colleagues to ensure smooth volunteer deployment and to build a strong, volunteer-friendly culture.
Who We're Looking For
- Experience managing volunteers or programmes, preferably in the non-profit, legal, or community services sector.
- Strong stakeholder engagement and communication skills, particularly with professional volunteers.
- Ability to balance strategic thinking with hands-on execution.
- Comfortable using data and systems to track performance and demonstrate impact.
- Organised, proactive, and committed to advancing access to justice.
Requirements
Experience:
- Minimum of 3 years hands-on experience in coordination of volunteer programmes and schemes, programme development, and management of volunteer resources.
Qualifications:
- Degree in Marketing / Business Management / Mass Communication / Community Development from a recognised University.
Competencies
- Appreciation of the value of volunteers in PBSG's mission of ensuring access to justice.
- Excellent interpersonal communication skills, ability to connect with staff and volunteers.
- Able to work and lead in a team setting, and collaborate with cross-functional teams.
- Proactive and resourceful in problem solving with a responsible attitude.
- Ability to juggle multiple projects and work under pressure, balancing the needs of multiple stakeholders in a fast-paced environment.
- Detail-oriented.
