What The Role Is
You will drive operational excellence within Cluster Group by enhancing lease, tenancy, and licence procedures. Your role focuses on process and resource optimisation and effective stakeholder management, whilst ensuring seamless customer experiences across all touchpoints.
What You Will Be Working On
- Process and System Optimisation: Lead reviews of internal procedures, systems, and workflows to identify opportunities for streamlining and automation. Partner with internal stakeholders to plan and implement improvements that enhance service delivery.
- Marketing and Allocation Operations: Plan the marketing and allocation of generic industrial properties and ensure effective administration of lease and tenancy matters.
- Data Analytics: Develop, monitor, and analyse data to measure service effectiveness, identify areas for continuous improvement, and support strategic decision-making.
- Team Leadership: Lead and develop a team of administrative executives, fostering a culture of service excellence and continuous improvement whilst supporting Cluster Group in timely processing of customer's applications.
What We Are Looking For
- Background in Real Estate, Business Administration or a related field, with a strong foundation in customer service management and process improvement. At least 2 years of relevant experience in customer service, operations management, or a related field will be preferred.
- Demonstrated experience in managing operational processes, with the ability to analyse workflows and implement solutions that drive service excellence and efficiency.
- Strong analytical skills with the ability to interpret data and translate insights into actionable improvements.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels of the organisation.
- A proactive and customer-centric mindset, with a passion for delivering high-quality service and a commitment to continuous improvement.
- Proven ability to work independently under pressure, manage competing priorities, and meet tight deadlines whilst maintaining attention to detail.
