Key Responsibilities:
- Inspect and maintain rooms, corridors, and service areas daily to ensure cleanliness and quality standards are met.
- Conduct daily room inspections including VIP rooms, showrooms, and preventive maintenance monitoring to ensure consistent service delivery.
- Coordinate with Front Office and relevant teams for timely room release and readiness.
- Lead housekeeping shifts and personalize in-room guest service where possible.
- Ensure proper preparation of VIP rooms and amenities according to standards.
- Train and guide housekeeping staff in guest interaction, technical skills, and service processes.
- Handle guest requests and complaints efficiently while promoting excellent service standards.
- Manage team operations including briefings, grooming standards, scheduling, and roster planning.
- Oversee housekeeping resources such as supplies, equipment, linen, and chemicals.
- Ensure compliance with hotel policies, safety procedures, performance goals, and maintain effective communication across departments.
Key Requirements:
- Tertiary Education or Diploma in Hotel Courses Preferable.
- Minimum 2 years in Housekeeping Position
- Minimum 1 year as Housekeeping Executive
- Housekeeping / Supervisory Experience in smilar level hotel
- Trainer or on Job Trainer Preferred
- Computer skills, preferably in MS Word, Excel and Powerpoint.
- Presentable, well groomed with leadership quality.
- Technical skills for Housekeeping/Coordinator
- Supervisory and leadership skills - collaborative, enabling, and entrepreneurial
- Interpersonal skills well developed with guests, colleagues, and management
- Use/knowledge of PMS e.g., Opera, E-Housekeeping
The Talent People 24C2589
