The Assistant Manager, Business Process Governance & Compliance is responsible for driving structured, end-to-end process improvement and digital tools adoption across functions spanning manufacturing, quality, supply chain, finance, and commercial operations at YSQ International. Operating within a fast-changing tobacco manufacturing environment, this role plays a pivotal part in translating strategic transformation goals into tangible, ground-level changes that are practical, and sustainable.
This is a hands-on individual contributor role that requires both analytical and strong people skills. The incumbent will map existing business processes, design improved workflows and documentation standards, drive implementation in partnership with cross-functional teams, and monitor adoption to ensure lasting impact. The role demands comfort with ambiguity, a high degree of ownership, and the ability to manage multiple stakeholders across different seniority levels.
Success in this role is defined by:
- Clearly mapped, standardised, and documented business processes across targeted functions
- Measurable improvement in process compliance, traceability, and documentation integrity
- High adoption rates of new tools (Internal Developed Software & Power BI), forms, SOPs, and digital workflows
- Effective collaboration with stakeholders resulting in smooth change implementation
- Demonstrated sustainability of improvements through regular audits
This role is a key execution engine of the Business Process Digitalization agenda, working under the Head, Document Control & QA to ensure the organisation's operations are aligned, efficient, and ready for scale.
Responsibilities
1. Process Mapping & Standardisation
- Lead end-to-end business process mapping exercises across manufacturing, quality, supply chain, finance, and commercial functions
- Identify process gaps, inefficiencies, redundancies, and non-standardised practices across departments
- Design improved, standardised process flows that are practical, scalable, and aligned with business objectives
- Develop and maintain a library of standardised process maps, workflow diagrams, and process documentation
- Ensure process designs are reviewed and validated with relevant function owners prior to implementation
2. Documentation & Digital Tools Development
- Create, structure, and maintain controlled documents including Standard Operating Procedures (SOPs), work instructions, and forms
- Develop advanced Excel-based tools (including complex formulas, structured data validation, and dynamic templates) to support process execution and tracking
- Manage document version control, lifecycle management, and access governance to ensure documentation integrity
- Support the evaluation and adoption of digital tools (ClickUp, Power BI, and Internal Developed Software) to improve cross-functional visibility and coordination
- Maintain a structured digital repository for all process-related documentation and tools
3. Change Implementation & Adoption
- Lead the implementation phase of process changes, coordinating with department leads and operational teams to ensure smooth rollout
- Develop and deliver training materials, and quick-reference guides to enable smooth adoption of new processes and tools
- Manage change communication, ensuring stakeholders are informed, aligned, and equipped at each stage of the change journey
- Proactively anticipate implementation risks and devise mitigation strategies to keep changes on track
- Champion a culture of structured change management within the organisation
4. Monitoring & Auditing
- Plan and conduct periodic process compliance audits across departments to assess adherence to standardised workflows and documentation requirements
- Track and report on key process performance indicators, flagging deviations and trends
- Identify root causes of non-compliance or process failures
- Ensure sustainability of implemented changes through structured follow-up reviews and reassessments
- Maintain accurate audit logs and improvement records for traceability and governance purposes
5. Continuous Improvement
- Continuously identify opportunities to enhance process efficiency, documentation quality, and digital tool utilisation across the organisation
- Benchmark internal processes against industry best practices and recommend improvements
- Balance operational simplification with the need for compliance, control, and traceability
- Contribute to the development of the organisation's digital transformation roadmap by surfacing insights from on-the-ground implementation experience
6. Cross-Functional Collaboration & Stakeholder Management
- Work closely with stakeholders across manufacturing, quality, supply chain, regulatory, finance, and commercial functions to align on process designs priorities
- Influence and engage stakeholders at varying seniority levels to secure buy-in and drive accountability for process adherence
- Facilitate cross-functional working sessions, and review meetings to support process design and implementation
- Act as a trusted partner to function owners, providing practical guidance on documentation, compliance, and process governance
7. Other Duties
- Other ad-hoc assignments as required by reporting superior
Requirements
- Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Supply Chain, or a related discipline
- Minimum 2–4 years of relevant experience in business process improvement, operations, quality systems, or a related field
- Experience working in a manufacturing, FMCG, or similarly structured operational environment preferred
- Advanced proficiency in Microsoft Excel, including complex formula development, data validation, and structured templates
- Familiarity with project management platforms such as ClickUp, Asana, or equivalent is an advantage
- Experience in Power BI development is an added advantage
- Strong adaptability — able to operate effectively in a fast-changing environment with multiple concurrent initiatives
- Deep understanding of the business process change lifecycle: mapping, design, implementation, training, and audit
- Highly adaptable individual with proven ability to thrive in a dynamic, fast-paced environment with evolving priorities and frequent change
- Demonstrated ability to drive business process change from end-to-end — from mapping and design through to implementation, training, and audit — with strong personal accountability for outcomes
- Strong analytical with the ability to diagnose process inefficiencies, structure complex information, and propose practical, compliant solutions
- Excellent interpersonal and influencing skills, with demonstrated ability to engage and align stakeholders across different functions and seniority levels
- Hands-on capability to produce high-quality operational documentation — e.g. SOPs, work instructions, forms
- High degree of proactivity, ownership, and follow-through; does not require close supervision to deliver results
- Detail-oriented approach, particularly in documentation, compliance, and traceability activities
- Collaborative team player who can build trust and credibility with operational teams while also influencing behaviour change
