This role is crucial to maintaining and enhancing standards for the sales advisory process, supervisory duties, and competency requirements within the sales force.
Responsibilities:
- Ensure the sales advisory process aligns with regulatory and company standards.
- Keep sales process documentation, guides, and training materials up to date.
- Develop and maintain the relevant system applications, including preparing requirements and conducting UAT.
- Provide necessary briefings and training to the sales force.
- Perform field-based inspections, enforce policies, and monitor compliance with training and competency requirements.
- Conduct checks of sales documentation and perform supervisory duties, with reporting and updates to management.
- Monitor CPD hours, mandatory training, and the performance of supervisory duties.
- Implement initiatives and review processes to enhance competency standards.
- Conduct reviews on sales documentation and supervisory duties, focusing on proper sales advisory and policy replacements.
- Regularly replace policies and apply corrective measures to maintain expected conduct.
- Prepare audit reports, management updates, and analyse data and trends.
- Undertake assigned projects and activities, contributing to the team's and organisation's overall goals.
Requirements:
- At least 5 years of experience in training and competence or compliance audit within the Financial Services industry.
- Preferably, experience working within a licensed financial adviser setup.
- Familiarity with sales processes related to life and health insurance, unit trusts, and securities.
- Good understanding of industry regulations and guidelines, such as FAA, SFA, LIA MUs & MCs, and GI.
- Must hold relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, and a Certificate in Health Insurance, or equivalent certifications.
- Professional qualifications such as AFC, AFP, ChFC, or similar would be advantageous.
- Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Good interpersonal skills to effectively interact and collaborate with team members and stakeholders.
