Assistant Manager, Customer Service (1 Year External Contract)

Key Responsibilities

Purpose & Overall Relevance for the Organization:

• Injection order management
• Biggest account delivery management
• Interco management
• Ad-hoc b2b deliveries management
  
  

Other Duties

• To execute Customer Service strategy.
• To deliver performance levels as outlined in the adidas group standards.
• To deliver reliability and responsiveness to customer requests and complaints.
• To create accurate customer Re & Pre-orders in the system.
• To create accurate clearance orders in the system.
• To Call-off existing contract orders.
• To liaise with customers on delivery intake and plan deliveries when required
• To cancel existing SO and repurpose stocks to other customers
• To process and send out the order confirmations.
• To adjust order book according to delivery information and inform customers and sales team on delays.
• To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
• To communicate cross-functional between internal interfaces.
• To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
• To create and process Returns and Claims
• To issue reports to follow up the different CS activities upon request
• To establish adequate interface with Finance, Operations and Omni.
• To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
• To support In-season / Injection buy consolidation and order creation
• To work closely with Sales to achieve monthly Sales target
• Any other sales operations duties as requested by Sales
  
  

Knowledge, Skills And Abilities

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
• Outlook: Intermediate to Advanced
• Word: Intermediate
• PowerPoint: Intermediate
• Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
• Excel Macros
• adiRace ERP: Intermediate to Advanced
• adiPortal: Intermediate to Advanced
• SAP: Intermediate to Advanced (order management, customer master data, billing)
• 3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.