Assistant Manager, Client Services Support (6 Month Contract, Non-Regulated)

Assistant Manager, Client Services Support (6Month Contract - NonRegulated)

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This is a 6month contract role providing administrative and coordination support to the Client Services team. The role focuses on backoffice activities to ensure smooth servicing of clients and internal stakeholders, without involvement in regulated advisory or sales activities.

Administrative Support

• • Prepare and update client documentation, reports, schedules, and trackers.
  • Maintain accurate client records in internal systems and shared folders.
  • Assist with preparation of meeting packs, presentation materials, and followup notes

Coordination & Workflow Management

• • Coordinate with internal teams (e.g., Operations, Finance, Claims, IT) to follow up on tasks and information required for client servicing.
  • Track progress of ongoing client requests and ensure deadlines are met.
  • Consolidate data and inputs from various teams for reporting and client deliverables.

Data & Reporting

• • Support periodic and adhoc reporting (e.g., service performance, client activity summaries, billing/usage reports).
  • Perform basic data checks and validations to ensure data accuracy.
  • Maintain and update dashboards, logs, and trackers as required.

Process & Documentation

• • Assist in documenting and updating standard operating procedures (SOPs), checklists, and templates.
  • Identify and escalate any process gaps or issues to the Client Services Manager.
  • Support continuous improvement initiatives within the client services function.

General Support

• • Provide logistical and administrative support for client reviews, workshops, and internal meetings (scheduling, materials, minutes).
  • Handle general mailbox and enquiry triage, routing items to the right team members.
  • Perform other tasks as assigned to support the smooth running of the team.

Note: This role does not involve providing regulated advice, recommending products, or making suitability assessments.

Skills and experience that will lead to success

• Diploma or Bachelor's degree in business, finance, administration, or related field.
• 2-4 years of experience in client services, operations, administration, or coordination (financial services or professional services an advantage).
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Proficient in MS Office (Excel, PowerPoint, Word) and comfortable working with data and systems.
• Good written and verbal communication skills.
• Serviceoriented mindset, proactive, and comfortable working in a fastpaced, teambased environment.
• Able to commit to a 6month contract, with potential extension subject to business needs.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.