Assistant Manager, Client Services

BookMyShow SEA is a regional ticketing start up, selling events, movies, attractions and more. We empower event organisers and venue owners by giving them the right tools that they need to successfully manage their ticketing from the internet to the door.

We are looking for someone with Client Servicing and insights background to assist the Client Servicing Manager to lead the team. The role is an integral role being part of the business that involves the management and retention of clients, partners and the collaborations within internal and external stakeholders. You would have experience in business development, client servicing and experience in analytics, marketing, customer engagement, marketing planning with approach to marketing needs to be equal parts of logic and magic, rigour and imagination.

What you'll do:

Serve as a key point of contact for assigned clients, including promoters, venues, and event organisers

Build and maintain strong client relationships to ensure satisfaction and repeat business

Understand clients event requirements and recommend appropriate ticketing solutions

Proactively manage client expectations and resolve escalated issues in a timely manner

Oversee end-to-end ticketing setup for events, including event configuration, pricing, promotions, access controls, and reporting

Monitor ticket sales performance and provide insights and recommendations to clients

Support on-site event operations where required, including event days and rehearsals

Train, supervisor and support Client Services Executives on ticketing system, processes and service standards

Assist in workload planning and task delegation

Act as a point of escalation for complex client or operational matters

We're looking for someone who has/Is:

A get-things-done attitude.

Strong written and communication skills to articulate and discuss ideas effectively on their merits.

Ability to give suggestions and decision making in the face of ambiguity.

Passionate about creative problem solving in a multicultural environment.

Team player with good interpersonal and negotiation skills, effective crisis and time management.

A passion for the Arts & Entertainment world would be an added advantage.

This role would be a good fit if you have:

At least 2-4 years of Events, supervisory and related fields experience.

Diploma or Degree in any related field, or equivalent practical experience.

Worked in a start-up would be an added advantage.