Job Description - The successful candidate will be in Cabin Crew Learning & Development department of Cabin Crew division.
Key Responsibilities
- Manage WSET Wine & Spirits qualifications and Air Sommeliers Program.
- Manage IFE related training program.
- Manage the Rank Trainers portfolio to ensure trainer quality is maintained and sufficient manpower is available to meet training requirements.
- Support in-house trainer development by managing upskilling initiatives and sponsorship programmes.
- Plan and facilitate regular trainer engagement sessions to encourage collaboration, shared learning, and ongoing development.
- Manage Business Class Training modules to ensure content is regularly updated for relevance and learning effectiveness.
- Support courseware review and development, co-create storyboards, learning and result analytics.
- Custodian of Training Summits and Conferences for CCLD Rank Trainers/Senior Rank Trainers/Line Instructors.
- Assist in additional duties / projects when assigned.
Requirements
- A university degree in any discipline is acceptable
- Training-related qualifications (such as ACTA, ACLP, DACE, DDDLP)
- Project management (which includes project planning and use of PM tools such as JIRA)
- Product management (which includes requirements gathering and quality assurance testing)
- Data analysis, and any proficiency in data visualisation will be advantageous
- Proficient in Microsoft Office, with emphasis in Microsoft Excel
- Knowledge of learning and development methods
- Familiar with e-learning platforms and digital tools
- Prior experience as cabin crew will be advantageous
- Good interpersonal and communication skills
- Analytical with a keen sense for numbers
- Ability to manage projects independently
- Team player
- Resourceful and adaptable
- Detail oriented
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
