This position reports to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit's progression.
- Issuance of policy contracts and endorsements.
- Issuance of policy adjustment, member movement.
- Responsible for premiums computation and experience refund.
- Ensure tax invoices/endorsement schedules/medical cards are issued timely.
- Ensure the accuracy of records entries & proper documentation.
- Liaise with direct clients/intermediaries on employee benefits related queries via phone calls or email.
- Perform guidance to junior staff for service excellence.
- Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system.
- Provide administrative support and perform ad-hoc tasks as assigned by Team Lead.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
- Highlight any potential concerns/risks and proactively shares best risk management practices.
- Manage escalations and communications with policyholders and intermediaries and third-party administrators.
- Provide reviews and updates to SOP to incorporate changes from regulations and best practices.
- Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency.
- Degree from recognized institutions
- Preferred at least 2 years relevant experience specializing in Group Insurance administration / business processing
- Good time management, good analytical skills, meticulous and pro-activeness
- A person who is task and results oriented, and a good team player
- Mathematically inclined and with strong communication skills
- Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation
- Proficient in other Microsoft Office applications
- People motivator who can innovate the business unit
- Independent, able to perform under pressure and unsupervised
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes
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Work Locations
SG-GE Changi
Job
Group Insurance
