Assistant Manager, BPO and Project Implementation

Responsibilities

Standardization:

• Define and align consistent practices across all functions involved in sales, implementation, and operations.
• Support Business Development during the sales-to-delivery process by actively participating in the solution design phase.
• Conduct fit analysis on customer requirements against the Operational Service Model (OSM).
• Collaborate with customer teams to identify and deliver process improvement projects.

Project Implementation:

• Lead and drive Level 1-2 projects, ensuring effective planning, execution, and alignment with customer requirements.
• Manage the customer migration strategy onto the SeLECT platform for new and existing customers.
• Oversee project budgets, scope, timelines, and provide regular updates to senior management.
• Negotiate project implementation costs and manage cost tracking and allocation.

Communication:

• Ensure all stakeholders are informed about changes within the OSM and developments in the SeLECT platform.
• Communicate effectively regarding OSM standards and project updates.

Change Management:

• Roll out consistent practices across the entire supply chain network as part of the Best In Class (BIC) program.
• Oversee the successful completion of new initiatives, solutions, and services.

Continuous Improvement:

• Identify and drive new practices to stimulate growth and enhance operational productivity.
• Conduct process productivity assessments and manage proactive improvement plans.

Requirements

• Degree in Supply Chain, Logistics Management, or a related field, or equivalent practical experience.
• Experience in project management, preferably in logistics or supply chain.
• Strong analytical and problem-solving skills.
• Good understanding of KPI and reporting in Service Logistics.
• Ability to manage projects and execute change effectively.
• Knowledge of supply chain management principles.
• Experience working with diverse teams across different countries.
• Excellent communication skills.
• Willingness to travel.