Assistant Manager/Assistant Vice President, Asia Pacific Claims Group

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling cases in the Involved Line(s) of Business to ensure delivery of excellent claims services and efficient claims operation.

Involved Lines of Business:

Property and Onshore Construction

Job Duties:

. Review, evaluate, negotiate and resolve claims, within designated authority level, in line with established standards, procedures and guidance provided.
. Exhibit technical leadership, both internally and externally, on claims matter which Allied World participates.
. Identify, investigate suspicious / fraudulent claims and take appropriate actions and keep relevant
stakeholders closely informed.
. Market Allied World's claims capabilities through client meetings, presentations and seminars to Insured, Intermediaries, etc.
. Manage Insured/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. This also includes handling and resolving any customer feedback or complaints.
. Organize and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
. Proactively supervise and manage expenses of independent vendors and legal counsels for involved Line(s) of Business.
. Interact with relevant internal / external stakeholders to support and deliver business strategy.
. Ensure performance of periodic internal review of claim files including monitoring/pursuing of outstanding recoveries.
. Prepare reports or analysis where necessary regarding claims including large losses.
. Ensure compliance with all legal, regulatory and policy requirements internally and externally.
. Additional duties and responsibilities as warranted.
. In the future, recruit and manage further staff as necessary.

Essential Requirements:

. Relevant academic qualifications with a minimum of 7 to 10 years relevant claims experience.
. Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII and meet minimum local mandatory qualification requirement.
. Experience of handling large, complex claims in the Involved Line(s) of Business.
. Knowledge of and experience in claims process improvements
. Demonstrate ability to work with a variety of constituencies, internally and externally, not limited to including claims management, policy holders, brokers, consultants, etc.
. Strong negotiating, analytical, written, organizational and communication skills.
. Good management and marketing skills

Working at Allied World

Our team of over 1,700 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

. Instant membership in the Allied World Family - a global network of colleagues who will support your career journey

. A manager who will help you build your career through a structured coaching program

. Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Melbourne, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.