Assistant Manager (6-month contract), Business Families Institute

Job Description

• Programme & Event Management
  • Manage and coordinate BFI programmes and events from planning through execution and post-event follow-up.
  • Manage programme timelines, registrations, participant communications, programme materials, venue and logistics arrangements.
  • Liaise with faculty, speakers, partners, vendors and internal SMU stakeholders to support smooth and timely programme delivery.
  • Support participant engagement and experience, including the collection and consolidation of programme feedback.
  • Maintain accurate programme documentation, trackers and post-event records.
• Community & Stakeholder Engagement
  • Support engagement and outreach to BFI's community, including business families, alumni, next generation leaders and other relevant stakeholders.
  • Maintain and update BFI's stakeholder and alumni databases, ensuring information is accurate, well organised and usable for engagement activities.
  • Coordinate invitations, registrations, engagement tracking and follow-ups for BFI programmes andactivities.
  • Work with relevant SMU units on alumni and community engagement initiatives where required.
  • Maintain clear records of stakeholder engagements and follow-up actions.
• Marketing & Communications
  • Coordinate and execute marketing and communications for BFI programmes and activities across EDMs, website, LinkedIn and other relevant channels.
  • Draft and coordinate programme and event copy, invitations, participant communications and marketing collateral.
  • Maintain BFI's content calendar and communications trackers.
  • Coordinate with designers, vendors and relevant SMU units on the production and publication of communications materials.
  • Ensure communications are accurate, timely and consistent with BFI and SMU branding and messaging. Support the production of BFI newsletters and cross-marketing initiatives.
  • Maintain and update relevant website and programme content.
• Programme Administration & Coordination
  • Support coordination with faculty, speakers, partners, vendors and internal stakeholders on programme and engagement requirements.
  • Prepare briefing materials and maintain project, stakeholder and follow-up trackers.
  • Support procurement, vendor coordination and other programme-related administration.
  • Proactively identify potential delivery issues and follow through on appropriate actions.
  • Maintain proper documentation and records to ensure effective continuity and handover.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Events, Education or a related discipline with 3 to 5 years of relevant professional experience in programme or event management, stakeholder engagement, marketing communications or a related area.
• Experience working in a university, education, professional services or stakeholder-facing environment would be advantageous.
• Strong project management and organisational skills, with the ability to manage multiple workstreamsand deadlines concurrently.
• Strong written and verbal communication skills, with the ability to prepare clear and professionalstakeholder and participant communications.
• Strong stakeholder management and interpersonal skills, with the ability to work effectively with faculty, senior stakeholders, external partners, vendors and programme participants.
• Meticulous and dependable, with strong attention to detail, ownership and follow-through.
• Resourceful and adaptable, with the ability to work independently and quickly pick up established workstreams and processes.
• Comfortable managing databases, spreadsheets, content calendars and project or operational trackers.
• Proficient in Microsoft Office familiarity with EDM, CRM, event-registration, website CMS or other digital communication platforms would be advantageous.
• Proficiency in Mandarin would be an advantage, particularly in supporting Chinese-language programmes and stakeholder engagements.

• Programme & Event Management
  • Manage and coordinate BFI programmes and events from planning through execution and post-event follow-up.
  • Manage programme timelines, registrations, participant communications, programme materials, venue and logistics arrangements.
  • Liaise with faculty, speakers, partners, vendors and internal SMU stakeholders to support smooth and timely programme delivery.
  • Support participant engagement and experience, including the collection and consolidation of programme feedback.
  • Maintain accurate programme documentation, trackers and post-event records.
• Community & Stakeholder Engagement
  • Support engagement and outreach to BFI's community, including business families, alumni, next generation leaders and other relevant stakeholders.
  • Maintain and update BFI's stakeholder and alumni databases, ensuring information is accurate, well organised and usable for engagement activities.
  • Coordinate invitations, registrations, engagement tracking and follow-ups for BFI programmes andactivities.
  • Work with relevant SMU units on alumni and community engagement initiatives where required.
  • Maintain clear records of stakeholder engagements and follow-up actions.
• Marketing & Communications
  • Coordinate and execute marketing and communications for BFI programmes and activities across EDMs, website, LinkedIn and other relevant channels.
  • Draft and coordinate programme and event copy, invitations, participant communications and marketing collateral.
  • Maintain BFI's content calendar and communications trackers.
  • Coordinate with designers, vendors and relevant SMU units on the production and publication of communications materials.
  • Ensure communications are accurate, timely and consistent with BFI and SMU branding and messaging. Support the production of BFI newsletters and cross-marketing initiatives.
  • Maintain and update relevant website and programme content.
• Programme Administration & Coordination
  • Support coordination with faculty, speakers, partners, vendors and internal stakeholders on programme and engagement requirements.
  • Prepare briefing materials and maintain project, stakeholder and follow-up trackers.
  • Support procurement, vendor coordination and other programme-related administration.
  • Proactively identify potential delivery issues and follow through on appropriate actions.
  • Maintain proper documentation and records to ensure effective continuity and handover.
• Other duties as assigned.