Job Description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Programme & Event Management
- Manage and coordinate BFI programmes and events from planning through execution and post-event follow-up.
- Manage programme timelines, registrations, participant communications, programme materials, venue and logistics arrangements.
- Liaise with faculty, speakers, partners, vendors and internal SMU stakeholders to support smooth and timely programme delivery.
- Support participant engagement and experience, including the collection and consolidation of programme feedback.
- Maintain accurate programme documentation, trackers and post-event records.
Community & Stakeholder Engagement
- Support engagement and outreach to BFI's community, including business families, alumni, next generation leaders and other relevant stakeholders.
- Maintain and update BFI's stakeholder and alumni databases, ensuring information is accurate, well organised and usable for engagement activities.
- Coordinate invitations, registrations, engagement tracking and follow-ups for BFI programmes andactivities.
- Work with relevant SMU units on alumni and community engagement initiatives where required.
- Maintain clear records of stakeholder engagements and follow-up actions.
Marketing & Communications
- Coordinate and execute marketing and communications for BFI programmes and activities across EDMs, website, LinkedIn and other relevant channels.
- Draft and coordinate programme and event copy, invitations, participant communications and marketing collateral.
- Maintain BFI's content calendar and communications trackers.
- Coordinate with designers, vendors and relevant SMU units on the production and publication of communications materials.
- Ensure communications are accurate, timely and consistent with BFI and SMU branding and messaging. Support the production of BFI newsletters and cross-marketing initiatives.
- Maintain and update relevant website and programme content.
Programme Administration & Coordination
- Support coordination with faculty, speakers, partners, vendors and internal stakeholders on programme and engagement requirements.
- Prepare briefing materials and maintain project, stakeholder and follow-up trackers.
- Support procurement, vendor coordination and other programme-related administration.
- Proactively identify potential delivery issues and follow through on appropriate actions.
- Maintain proper documentation and records to ensure effective continuity and handover.
Other duties as assigned.

QUALIFICATIONS

Bachelor's degree in Business, Marketing, Communications, Events, Education or a related discipline with 3 to 5 years of relevant professional experience in programme or event management, stakeholder engagement, marketing communications or a related area.
Experience working in a university, education, professional services or stakeholder-facing environment would be advantageous.
Strong project management and organisational skills, with the ability to manage multiple workstreamsand deadlines concurrently.
Strong written and verbal communication skills, with the ability to prepare clear and professionalstakeholder and participant communications.
Strong stakeholder management and interpersonal skills, with the ability to work effectively with faculty, senior stakeholders, external partners, vendors and programme participants.
Meticulous and dependable, with strong attention to detail, ownership and follow-through.
Resourceful and adaptable, with the ability to work independently and quickly pick up established workstreams and processes.
Comfortable managing databases, spreadsheets, content calendars and project or operational trackers.
Proficient in Microsoft Office familiarity with EDM, CRM, event-registration, website CMS or other digital communication platforms would be advantageous.
Proficiency in Mandarin would be an advantage, particularly in supporting Chinese-language programmes and stakeholder engagements.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University