Assistant Manager

Job Description

We are seeking a highly motivated and experienced Assistant Manager to support the senior management in overseeing the company's business functions. You will be responsible for supervising the operations team, ensuring service standards are met across all branch locations (including Clementi, Kovan, etc.), and driving operational efficiency.

Key Responsibilities:

• Operational Supervision: Assist the Manager in managing daily business activities and supervising a team to ensure seamless service delivery.

• Bilingual Stakeholder Management: Act as the primary liaison for Chinese-speaking stakeholders, partners, and vendors. High proficiency in both spoken and written Mandarin is essential to conduct business negotiations, prepare reports in Chinese, and manage communication with Mandarin-speaking counterparts.

• Process Optimization: Analyze existing operational workflows and implement strategic improvements to enhance productivity and reduce overhead costs.

• Performance Reporting: Oversee the compilation of branch performance data (using Excel/Google Sheets) and present monthly analytical reports to the management.

• Staff Training & Onboarding: Support the recruitment and onboarding process for new hires and provide ongoing training to ensure compliance with company SOPs.

• Crisis Management: Handle escalated customer or operational issues and provide timely resolutions to maintain business reputation.

Job Requirements

• Education: Bachelor's Degree in Business Management, Operations, or a related discipline.

• Experience: Minimum 3-5 years of relevant experience in operations, with at least 1 year in a supervisory or lead role.

• Language Skills:Professional fluency in Mandarin and English is a mandatory requirement. Candidates must be able to communicate complex business concepts effectively in Mandarin to satisfy the needs of our Mandarin-speaking business environment.

• Technical Proficiency: Advanced skills in Microsoft Excel (Macros, Pivot Tables) and data visualization tools are highly preferred.

• Leadership: Proven ability to lead and motivate a team, with strong interpersonal and conflict-resolution skills.

• Analytical Thinking: Strong problem-solving mindset with the ability to make data-driven decisions under pressure.