Duties and Responsibilities:
- Support the management and retention of a portfolio of key 3PL customer accounts
- Build and maintain strong relationships with assigned customers as the main point of contact, ensuring satisfaction and effective coordination with internal teams
- Gather and analyze market, customer, and competitor insights to support business planning and identify new opportunities
- Work closely with internal stakeholders to ensure activities align with company goals and service standards
- Assist in preparing responses for customer inquiries, RFI, RFQ, and tender submissions
- Support the development of pricing proposals in coordination with relevant teams
- Monitor service performance and ensure activities comply with agreed Service Level Agreements
- Negotiate commercial terms that are both competitive and in line with company expectations
- Coordinate with internal departments to resolve issues and ensure smooth logistics operations
- Perform other duties as assigned by the superior from time to time
Requirements:
- Degree, Diploma or Professional Certificate in Business Management, Supply Chain, Logistics Management or other related disciplines
- Minimum 3 to 5 years of relevant working experience in Logistics or Supply Chain
- Proficient in MS Office applications, particularly Excel and PowerPoint
- Good command of both spoken and written in English
- Good knowledge on supply chain-related services, warehousing and distribution if preferable
- Able to work effectively and independently, in a fast-paced and dynamic environment
- Positive mindset, confident and able to contribute positively within a reputable growing group
- Effective communicator with strong interpersonal, communication and presentation skills
