Assistant IT Manager

Project Implementation and Management

• Assist in planning, coordinating and executing IT and digital projects including POS system, ERP enhancements, and customer engagement platforms
• Gather business requirements from stakeholders, validate functional specifications and coordinate with system providers to deliver effective solutions
• Lead or support system testing, pilot developments and user acceptance process to ensure smooth project delivery.
• Monitor progress, timelines and risks ensuring milestones are achieved within quality standard
• Ensure change process flow is adhere into the system lifecycle, implementing and controlling processes to manage change requests
• Assist in preparation Functional, Technical and User Documentation

Day to Day Operation

• Supervise smooth and running daily IT system operation
• Provide day-to-day support for applications such as POS, ERP, CRM etc.
• Coordinate troubleshooting and provide application 1st level support, liaise with user and application vendor to resolve incident and recover service
• System Monitoring and IT Reporting
• Perform installation, setup, configuration, migration, upgrading and testing of software applications, ensure auto-processes and integration runs smoothly and pro-actively initiate recovery for any failures arise
• Maintain accurate system documentation and ensure proper user training and operational handover for new implementations
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment
• Formulate a problem solving and decision-making approach to handle issues
• Define action and work plans to address the issues, prepare project status reports, incident summaries and change request for review
• Develop and implement a checklist for managing service delivery
• Backup support for Infrastructure as and when needed
• Ensure Enforcement of IT Asset Management
• Maintain and ensure IT Policy and Processes is enforced

Support company's events when required

Any other duties as and when assigned

Requirement

• Minimum Diploma – preferred in Information Technology, Engineering, Business Administration or other related field.
• At least 3 year of working experience
• Project Management experience (preferred)
• Analytical, problem-solving, customer oriented, leadership, takes initiative
• Experience with functional specifications documentation, testing and conduct user training
• Able to propose and implement technical solutions to meet user needs
• Experience in Consulting Services, Problem Solving