Assistant IT Manager

Job Responsibilities:

Leadership & Team Management

• Manage, mentor, and develop IT team members (IT Specialist, Senior IT Administrator), including task allocation, performance management, and skills development.

• Set departmental priorities and ensure balanced workload distribution across the team.

• Conduct regular check-ins and performance reviews with direct reports.

IT Strategy & Governance

• Drive IT strategy and roadmap planning aligned with business objectives.

• Recommend and lead IT infrastructure upgrades, modifications, and improvement initiatives.

• Ensure IT security and compliance standards are maintained in accordance with the Personal Data Protection Act (PDPA) and applicable data protection regulations.

• Oversee incident response and escalation for critical systems issues.

Infrastructure & Systems Oversight

• Provide oversight and guidance on the department's management of servers, networking (LAN, WAN, VLANs, Wireless), routers, switches, and firewalls.

• Oversee M365 (Exchange Online), Active Directory, virtual machines (VMs), backup and disaster recovery (Veeam), end-user computing devices (EUCD), and end-user technical support.

• Ensure software deployment, security updates, and patching processes are followed consistently.

• Oversee system recovery, backup integrity, and business continuity planning.

IoT Systems & Server Development

• Oversee the development, deployment, and maintenance of IoT servers and systems deployed at external clients premises, supporting company operations in serving external clients and customers.

• Coordinate with internal teams and external vendors/developers on IoT infrastructure design, integration, and scalability.

• Ensure IoT systems adhere to security best practices and data protection standards, particularly with regard to data collected from client premises.

• Evaluate and recommend IoT platforms, tools, and technologies aligned with business requirements.

ISO Certification & Compliance

• Oversee and drive the company's efforts to attain and maintain relevant ISO certification(s) (e.g., ISO 27001, ISO 27017) required for government and public sector project tenders.

• Liaise with certification bodies, auditors, and consultants throughout the certification process.

• Develop and maintain IT policies, procedures, and documentation required to meet ISO compliance standards.

• Coordinate internal audits and readiness assessments in preparation for certification and surveillance audits.

• Ensure ongoing compliance with certified standards is maintained across IT systems and processes.

Vendor & Procurement Management

• Oversee vendor relationships and contract negotiations.

• Oversee procurement of IT infrastructure hardware and end-user computing devices, including tech refresh planning.

• Manage IT budget and cost optimization.

Training & Stakeholder Engagement

• Coordinate internal IT training initiatives as needed.

• Act as the primary point of contact between IT and senior management, reporting on IT performance and recommending initiatives.

• Handle ad-hoc IT-related matters and cross-departmental coordination as required.

Job Requirements:

• More than 5 years of experience in IT infrastructure/systems administration, with at least 3 years in a leadership or supervisory capacity.

• Working knowledge across M365 administration, Active Directory, networking (LAN/WAN/VLAN/Wireless), virtualization (VMs), backup/DR (Veeam), and end user computing support - depth of hands-on expertise not required, but sufficient understanding to guide and evaluate team decisions.

• Familiarity with IoT server architecture and systems development, sufficient to oversee project execution and liaise with technical teams/vendors - hands-on IoT development experience not required, but relevant exposure advantageous.

• Experience supporting or leading ISO certification processes (e.g., ISO 27001, ISO 27017), preferably in the context of government or public sector project requirements.

• Experience managing vendor relationships, procurement, and IT budgets.

• Strong leadership, communication, and stakeholder management skills.

• Familiarity with Singapore's IT security and data protection regulatory requirements (PDPA).

• Relevant certifications advantageous (e.g., ITIL, PMP, Microsoft, CompTIA, ISO 27001 Lead Auditor/Implementer, or WSQ IT-related certifications).

• Diploma/Degree in Information Technology, Computer Science, or related field.