Assistant IT Manager

Reporting To: IT Manager

Job Responsibilities:

• Assist the IT Manager in overseeing daily IT operations and supporting the firm's technical infrastructure across multiple office sites.
• Lead and coordinate a lean team of IT executives, ensuring smooth day-to-day operations, timely issue resolution, and consistent end-user support.
• Provide hands-on technical support, including troubleshooting hardware, network, and software issues for internal staff across offices.
• Maintain and monitor servers, network equipment, and end-user systems to ensure reliability and uptime.
• Implement and enforce IT security and data protection measures in line with firm policies and regulatory requirements.
• Support the rollout of new systems, upgrades, and IT-related projects under the IT Manager's direction, ensuring proper documentation and training.
• Manage vendor coordination for hardware, software, and infrastructure services, escalating major concerns to the IT Manager.
• Provide end-user training sessions on Microsoft 365, collaboration tools, and firm-specific applications to enhance productivity.
• Contribute to developing and maintaining IT policies, procedures, and standards to support operational consistency.
• Monitor technology trends, recommending improvements or efficiencies that align with firm objectives.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years of IT operations or support experience, preferably in a legal or professional services environment.
• Proven leadership capability in managing or supervising a small IT support team.
• Experience providing IT support across multiple offices or remote sites.
• Strong technical knowledge of infrastructure, networking, and system administration.
• Solid understanding of information security practices and data protection standards.
• Hands-on experience with Microsoft 365 administration, user support, and integration with collaboration tools.
• Excellent communication and interpersonal skills to effectively assist staff with varying technical skills.
• Ability to work independently with minimal supervision while providing clear reporting to the IT Manager.
• Relevant certifications such as ITIL Foundation, Microsoft 365, or CCNA are advantageous.
• Familiarity with legal practice management software (e.g., Tessaract) is preferred.
• Willingness to perform hands-on support, including hardware setup and on-site troubleshooting as required.