Job Description

Salary & Benefits:

Basic Salary: Up to $8,500
Bonuses: Annual Wage Supplement (AWS) + 3-6 months Performance Bonus

Employment Details:

Location: West
Working Hours: Monday to Friday, 8:00 AM - 5:30 PM

Job Responsibilities:

Manage daily application support operations, ensuring system stability, availability and timely resolution of technical issues.
Provide Level 2 (L2) support, including troubleshooting, incident investigation and root cause analysis.
Oversee application maintenance, system upgrades, user access management and testing activities.
Develop and implement automation solutions to improve application support processes and operational efficiency.
Lead the implementation and improvement of AI-powered chatbots, virtual agents and automated support workflows.
Maintain technical knowledge bases, troubleshooting guides and self-service support resources.
Coordinate with internal teams and external vendors on application enhancements, security remediation and system improvements.
Monitor service performance, identify recurring issues and drive continuous improvement initiatives.

Job Requirements:

Degree in Information Technology, Computer Science or a related discipline.
Minimum 6-10 years of experience in application support or IT service management, including at least 2 years in a leadership role.
Strong hands-on experience in L2 application support, programming and application automation systems.
Proficiency in programming or scripting languages such as Python, SQL, PowerShell or equivalent.
Experience implementing support automation, AI chatbots or virtual-agent solutions.
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.
Experience in knowledge management, technical documentation and ITIL-based support processes.
ITIL Foundation certification is required.
Strong analytical, troubleshooting and stakeholder management skills.

To Apply:

Interested candidates who wish to apply for this position are invited to click Apply Now and indicate ATTN: JOSL in their application.

Alternatively, you may submit your updated resume directly to [Confidential Information].

We regret that only shortlisted candidates will be notified.

Joseph Low (R2089920)
Talent First Pte. Ltd.
EA License No.: 26C3535

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