Ensure staff thoroughly understands the house and departmental rules and regulations.
Evaluate staff performance and provide recommendations for transfers and promotions.
Co-ordinate and communicate effectively with other departments as well as within the department.
Keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.
Assist in carrying out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
Recommend and implement procedures for routine tasks so as to enable employees to develop consistent work habits.
Keep inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.
Conduct inventory of the Rooms and F&B linen together with the Finance department.
Ensure that staff receive training for any new products or equipment introduced to Housekeeping
Comply with Lost & Found procedures and ensure proper recording and safe keeping of such items.
Monitor and ensure a good system of administration and record keeping for housekeeping.
Coordinate closely with the Engineering Department for any maintenance works to be carried out.
Ensure that all equipment used by housekeeping is in good repair and is serviced regularly.
Assist to ensure the smooth operations in the Housekeeping Operations.
Provide a warm and conducive environment for the housekeeping department, so that morale is kept at a high level.
Counsel, motivate and discipline staff as required.
Ensure employees and self adhere to hotel grooming standards.
Comply with the hotel rules and regulations as well as the policies and procedures set by the hotel and management.
Identify weaknesses in Housekeeping and to recommend the necessary corrective action(s).
Familiar with Housekeeping Policies and Procedures, Job Descriptions.
Attend meetings as required.
Familiar with the hotel Fire Safety and Security procedures and to ensure all housekeeping staff comply with such.
Requirements:
Diploma (prefereably in Hospitality area) or a minimum of three years related experience and/or training or equivalent combination of education and experience.
Excellent communication and organizational skills reading, writing, and oral proficiency in the English language
Previous supervisory experience, preferably in Hotel Rooms Division
Excellent organizational skills
Computer literacy very helpful
Knowledge of the Housekeeping operation
Excellent human relations skills able to deal positively with challenging situations
