JOB SUMMARY
Supports the Executive Housekeeper and/or Assistant Executive Housekeeper in all respects of responsibility for the cleanliness and orderliness of the hotel.
JOB DUTIES AND RESPONSIBILITIES
- Assume responsibility for Housekeeping Department in the absence of the Executive Housekeeper and/or Assistant Executive Housekeeper.
- Oversees daily room operations and coordinating with other departments regarding any issues related to room operations.
- Handles guest complaints and requests, promptly and efficiently.
- Maintains high level of co-operation between departments/ sections of the hotel with the housekeeping department.
- Carries out quality control checks of the rooms and public areas and assigns any necessary duties to Housekeeping and Engineering associates.
- Daily inspection of all VIP rooms to ensure the room is in perfect condition.
- Ensures quality and consistency of all work produced.
- Supports in departmental projects, and contribute innovative ideas to enhance operations.
- Keep records of all controllable items, sales figures and production figures.
- Ensures a healthy P&L bottom line for both Housekeeping & Laundry departments.
- Supports in managing linen, uniforms, and departmental supplies.
- Analysing guest feedback and identify improvement areas.
- Periodically checks on the various housekeeping stores ensuring cleanliness and orderliness.
- Checks on all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance.
- Analyses staff daily assignments and ensure adequate coverage of housekeeping area on all shifts.
- Plans department's monthly rosters.
- Plans, implements and conducts training for housekeeping associates.
- Plans and assists with 15 minutes training.
- Conducts new hire interviews and recruitment.
- Conducts orientation for newcomers on their first day.
- Schedules and monitors work carried out by contractors and make suggestions to improve standards.
- Conducts appraisal sessions with associate as and when designated by HR.
- Evaluates 90 days and annual appraisal of housekeeping associates.
- Keeps records and monitors annual leave and public holidays of all associates.
- Counsel staff and take disciplinary actions where necessary.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Ensures that safety precaution, fire evacuation and emergency procedures are adhered by housekeeping associates.
- Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Diploma in Hospitality, Hotel Management, or related field.
- At least 1 year in a supervisory role managing Housekeeping department of the hotel, serviced apartments or resorts.
- Great understanding of hotel PMS systems (e.g. Opera) and Knowcross.
- Great communication and interpersonal skills.
- Strong attention to details (critical for inspections).
- Problem-solving and guest handling skills.
- Coaching, mentoring, and developing associates
- Technical expertise, leadership capabilities, and sharp eye for detail.
- Time management and ability to work under pressure.
- Familiar with housekeeping procedures, chemicals and equipment.
- Familiar with room inspection standards and audit requirements.
- Inventory and cost control basis.
- Willing to work shifts, weekends and public holidays.
