Assistant Executive Housekeeper

JOB SUMMARY

Support the Executive Housekeeper in all aspects of responsibility for the cleanliness and orderliness of the hotel.

JOB DUTIESAND RESPONSIBILITIES

1. Responsible for the Housekeeping department in the absence of the Executive Housekeeper.

2. Quality control of the rooms, public area, laundry and linen sections by carrying out training, control of P&L and inspections.

3. Daily inspection of all VIP rooms to ensure the room is in perfect condition.

4. Supports in departmental projects, and contribute innovative ideas to enhance operations.

5. Analysing guest feedback and identify improvement areas.

6. Supervise and manage daily associates assignments and ensure adequate Housekeeping coverage.

7. Conducts new hire interview and recruitment.

8. Plans manpower scheduling to maximize productivity.

9. Decision making and problem solving in Housekeeping associates and operational conflicts.

10. Purchasing and inventory controls.

11. Quality checks on equipment and supplies, consistent monitoring of standards and defeats, analyse/review new products and vendors.

12. Manages Housekeeping expenses, operating budget and forecasting.

13. Overall knowledge of hotel operations and maximize guests satisfaction index.

14. Develop and train potential supervisors and managers.

15. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum Diploma in Hotel Management, Hotel Operations, or related field.
• At least 2 years of relevant Housekeeping managerial experience in hotels or service residences or resorts.
• Great understanding of hotel PMS systems (e.g. Opera) and Knowcross.
• Great communication and interpersonal skills.
• Strong attention to details (critical for inspections).
• Problem-solving and guest handling skills.
• Coaching, mentoring, and developing associates
• Technical expertise, leadership capabilities, and sharp eye for detail.
• Time management and ability to work under pressure.
• Familiar with housekeeping procedures, chemicals and equipment.
• Familiar with room inspection standards and audit requirements.
• Inventory and cost control basis.
• Willing to work shifts, weekends and public holidays.