At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.
At Holiday Inn, we look for people who are friendly, welcoming and full of life people who are always finding ways to make every guest's experience an enjoyable one.
Your day to day includes -
FINANCIAL RETURNS:
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).
PEOPLE:
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.
- Does interview and counseling of staff and carry out performance appraisal of staff annually.
GUEST EXPERIENCE:
- Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIP's and repeat visitors.
What we need from You:
- High School, Diploma / secondary education / equivalent plus 2 year of housekeeping experience including some supervisory training/experience
- Good Communication skills and team player
