Job Description

Responsibilities

Supervise housekeeping supervisors and attendants to maintain efficient daily operations
Conduct inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards
Monitor housekeeping productivity and service quality to meet operational goals
Prepare staff duty rosters and work schedules to ensure adequate staffing levels
Coordinate training and development activities to enhance team skills and performance
Monitor stock levels and maintain accurate inventory records for housekeeping supplies
Handle guest requests and resolve complaints promptly to enhance guest satisfaction
Assist with budgeting and procurement activities to support housekeeping operations
Ensure compliance with hotel standards and procedures through regular audits and follow-ups
Prepare operational reports for management to inform decision-making and continuous improvement