Assistant Hotel Manager

About Beverly Hotels Elements

Company Overview

https://www.beverlyhotels-elements.com

Beverly Hotels Elements: Your Perfect Stay Awaits

Discover the essence of comfort and hospitality at Beverly Hotels Elements, where your journey begins at 48 Horne Road. With 50 well-appointed rooms, we are dedicated to delivering the ultimate accommodation experience for our valued guests.

A Commitment to Excellence:
At Beverly Hotels, we hold a steadfast commitment to excellence. Beverly Hotels Elements is no exception. Our goal is to offer a memorable stay that exceeds your expectations.

A Growing Family:
As we embark on an exciting phase of expansion, our focus extends beyond providing exceptional stays. We are dedicated to nurturing a team of passionate and dedicated individuals to drive the growth of our company forward.

Opportunities Await:
Join us on this exhilarating journey! We are actively seeking enthusiastic individuals who are passionate about the hospitality industry. Whether you're an experienced professional or just starting your career, there's a place for you in our Beverly Hotels family.

Our Investment in You:
At Beverly Hotels, we recognize the value of our team members. We're committed to staff recruitment, retention, training, and development. Your growth is our growth, and we offer a clear path for career progression for every employee.

Join the Fun:
We're not just a team we're a family. If you're a fun-loving, customer-centric individual who's ready to embark on a rewarding adventure in the hospitality industry, we invite you to join us.

Beverly Hotels Elements is where your journey to a fulfilling and exciting career begins. Be a part of our expanding family and help us create memorable experiences for our guests.

Job Summary

We are seeking a highly motivated and hands-on Assistant Manager to support daily hotel operations and drive performance across Front Office, Housekeeping, and online distribution channels.

This role plays a key part in managing day-to-day operations, handling OTA platforms, supporting revenue performance, and ensuring high standards of guest satisfaction.

The ideal candidate is detail-oriented, operationally strong, and experienced in managing hotel systems, OTA platforms, and guest service in a fast-paced environment.

Job Responsibilities

Operations Management

• Oversee and support daily hotel operations, ensuring smooth functioning of Front Office and Housekeeping
• Coordinate room status, guest arrivals, and operational flow
• Ensure compliance with SOPs and service standards
• Handle operational issues and ensure quick resolution
• Act as the person-in-charge during assigned shifts

OTA & Distribution Management (Key Responsibility)

• Manage OTA platforms such as Booking.com, Agoda, Expedia, etc.
• Update room availability, rates, and promotions
• Ensure accurate booking management and inventory control
• Monitor OTA performance, bookings, and guest communications
• Support in improving hotel rankings and online reviews
• Handle overbookings, cancellations, and channel updates

Revenue & Performance Support

• Support revenue strategies to optimize occupancy and room rates
• Monitor daily bookings, occupancy, and room performance
• Assist in implementing pricing and promotion strategies
• Provide insights based on booking trends and demand patterns

Team Supervision & Coordination

• Supervise Supervisors and front-line staff when required
• Support staff training, guidance, and performance monitoring
• Ensure proper shift coverage and smooth coordination between teams
• Maintain team discipline and service standards

Guest Experience

• Handle guest enquiries, requests, and complaints professionally
• Ensure high levels of guest satisfaction and service recovery
• Support in maintaining positive hotel reviews and ratings

Reporting & Administration

• Prepare daily operational reports and handover reports
• Monitor OTA bookings, payments, and system updates
• Ensure accuracy in records, billing, and reporting
• Support management with operational data and feedback

Other Responsibilities

• Assist the Hotel Manager in daily operations and special projects
• Take on additional duties as assigned by management

Requirements

• Minimum 3-5 years of hotel operations experience
• Strong knowledge and experience in OTA platforms (Booking.com, Agoda, Expedia)
• Familiar with hotel PMS systems (e.g. Opera, Cloudbeds, eZee)
• Strong problem-solving and leadership skills
• Able to work independently and handle operations under pressure
• Good communication and customer service skills
• Able to work shifts, weekends, and public holidays

.Additional Information:

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

..We regret to inform that only shortlisted candidates would be notified.

We look forward to having you as a part of our Beverly Hotels Elements family!