Assistant Front Office Manager

Company Description

Ji Hotel Orchard Singapore is a modern, minimalist hotel conveniently located just a few minutes walk from Dhoby Ghaut MRT station. As a member of H World Group (formerly Huazhu Group), we are committed to hiring diverse talent based on merit and promoting an inclusive and equitable workplace.

We are looking for a service-oriented Assistant Front Office Manager to support daily Front Office operations and deliver a welcoming and comfortable experience for our guests.

Job Highlights

• 5-day work week with 2 rostered days off per week

• Convenient location near Dhoby Ghaut MRT

• Uniform provided

• Birthday leave

Job Responsibilities

• Assist the Hotel General Manager in overseeing daily Front Office operations and ensuring smooth and efficient service.

• Supervise and guide the Front Office team to maintain service, grooming and professional standards.

• Oversee guest check-in and check-out, room assignments, reservations and guest enquiries.

• Provide courteous and prompt assistance to guests and accommodate their requests whenever possible.

• Handle guest feedback and complaints professionally, resolve issues promptly and follow up with management when necessary.

• Maintain up-to-date knowledge of room rates, room availability, hotel facilities and promotions, and identify opportunities to upsell.

• Coordinate with Housekeeping, Maintenance and other departments to meet guest needs and resolve operational issues.

• Ensure compliance with hotel policies and procedures relating to guest privacy, room security, safe deposit boxes and emergency response.

• Be familiar with fire safety and emergency procedures and guide the team when required.

• Provide guests with accurate information about local attractions, transport options and events.

• Maintain clear communication and effective shift handovers to support consistent service.

Job Requirements

• Minimum Diploma qualification a qualification in Hospitality or Tourism Management would be an advantage.

• At least 2 years of experience as an Assistant Manager or Team Leader in hotel Front Office or Guest Relations.

• Strong communication, interpersonal and guest relations skills.

• Excellent customer service and problem-solving abilities.

• Strong leadership skills, with the ability to guide and motivate a team.

• Professional appearance and a positive, service-oriented attitude.

• Good planning and organisational skills, with close attention to detail.

• Resourceful, reliable and able to work independently.

• Able to work a 5-day rotating roster with 2 rostered days off per week, including shifts on weekends and public holidays.