Key Accountabilities
- Serve as the main point of contact for all facility-related matters with stakeholders
- Develop and maintain strong relationships with key client stakeholders
- Proactively engage with stakeholders to understand and meet expectations
- Drive continuous improvements and innovation to support account vision and objectives
- Manage the FM team and supply chain partners in alignment with contractual requirements
- Provide leadership and effective management for the onsite team
- Escalate urgent issues to the Client as appropriate
- Prepare and deliver monthly and/or bi-monthly reports on operations
Primary Responsibilities
Strategic Leadership & Team Excellence
- Team Leadership: Lead and inspire a diverse, cross-functional team, fostering a culture of continuous learning, experimentation, and innovation
- Change Management: Champion continuous improvement initiatives and navigate complex business changes with agility
- Regional Support: Assist with regional account development across APAC markets while maintaining global standards of excellence
- People Management: Demonstrate JLL core behaviors and values, manage and coach team members, and maintain high staff morale
Operational Management
- Reception & Administrative Services: Oversee welcoming environment for visitors, general office administration, liaison services, and new hire coordination
- Facilities Services: Conduct regular/daily office inspections, manage office supplies and equipment, coordinate vendor services, and handle moves/adds/changes
- Preventative Maintenance: Implement and manage maintenance programs ensuring compliance and site/risk management
- Emergency Response: Provide 24/7 emergency call support and site attendance as required Operations review: Provide regular operations review deck (monthly or bi-monthly as required)
Compliance and Risk Management
- EHS Compliance: Understand and comply with all EHS arrangements, conduct regular inspections, and ensure incident reporting procedures
- Safety Programs: Support with Fire Warden/First Aid programs and work closely with Corporate Security
- Contract Compliance: Monitor contract compliance and implement risk mitigation strategies
- Record Keeping: Maintain proper records and prepare for audit processes
Financial Management
- Budget Management: Develop and manage annual operating and capital budgets for hard and soft services
- Cost Control: Track expenses, identify cost-saving opportunities, and process vendor invoices per account procedures
- Forecast: Working closely with Regional finance for forecast budgets
- Vendor Management: Coordinate multiple vendors, conduct quality control checks, and negotiate contracts
Workplace Experience
- Service Delivery: Implement workplace experience best practices and oversee help desk operations
- Asset Management: Maintain comprehensive asset registers and optimize asset lifecycle performance
- Project Management: Manage minor renovation projects and facility improvements
- Customer Service: Ensure exceptional service delivery and stakeholder satisfaction
Key Stakeholders
- Client staff and leadership
- Specialized vendor staff
- Regional Facilities Team
- JLL team members and corporate functions
