Assist Facilities Management Team with tactical planning for the team's goals and objectives.
Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.
Work order entry and monitoring redirect work orders that are assigned to wrong vendor or location request NTE increases and approvals.
Monitor work order SLA adherence.
Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities.
Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership.
Manage all outsourced service contracts, including inspections and quality management of service delivery
Ensure compliance with client's policies and procedures
Ensure compliance with JLL FM Operations Manual procedures
Ensure compliance with contractual SLA in order to meet KPI targets
Ensure compliance with all governmental regulations
Provide interface with client's representative and BMO
Assist in ensuring the implementation of preventive maintenance program
Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
Carry out periodic FM inspections
Ensure defects are identified, captured on the Help Desk and actioned within service levels
Coordinate FM team self performed and vendor works on site
Monitor works or goods received quality liaising with site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary
Ensure the effective completion of all incident reports
Manage and update local issues and projects trackers
Ensure compliance with Jones Lang LaSalle minimum audit standards
Manage end user expectations
Proactively identify and investigate potential cost saving or value add opportunities
Delegate for client's FM stakeholder as required in their absence
Requirement:
Min Diploma holder with at least 3 - 4 years of experience as Senior Executive or 1 - 2 of experience as Assistant Facilities Manager in a corporate office setup.
Ability to manage stakeholders and customer request
Team player
As the client is an investment bank, hence there will be stringent BGV requirement and candidate must be comfortable with it.
