Assistant Facilities Manager

Job Responsibilities:

1. Operational Oversight & Execution

. Oversee and support Facilities Manager on daily facilities operations across multiple client sites.

. Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.

. Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.

. Oversee incident management, emergency response, and business continuity planning.

. Monitor site inspections, audits, and contractor performance for compliance and quality.

. Conduct fire drill and table-top exercise annually

2. Client Relationship Management

. Build and maintain strong, trusted partnerships with key client stakeholders.

. Address escalations, resolve disputes, and ensure a high level of client satisfaction.

. Proactively propose value-added FM solutions and continuous improvements.

3. Contract & Service Delivery

. Translate client FM requirements into deliverable service solutions.

. Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.

. Prepare reports, dashboards, and performance reviews for clients and senior management.

4. Business & Account Development

. Identify opportunities for contract renewals, upselling, and cross-selling FM services.

. Work with senior management to design and implement account growth strategies.

. Expand scope of services (e.g., sustainability, energy management, asset lifecycle).

5. Business Development & Tender Support

. Provide technical input to tender submissions, bids, and sales presentations.

. Participate in site show round with prospective clients.

. Collaborate with sales teams to improve tender win rates.

6. Financial & Budgetary Control

. Prepare and manage budgets for assigned projects.

. Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.

7. Compliance & Statutory Requirements

. Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).

. Lead audits, inspections, and ensure timely reporting.

8. Vendor & Team Management

. Manage vendor selection, contract negotiations, and SLA performance reviews.

. Lead, mentor, and develop site teams (engineers, supervisors, technicians).

. Promote training, succession planning, and continuous improvement.

Job Requirements:
- Strong balance of operational excellence and business acumen.

- Proven client engagement, negotiation, and presentation skills.

- Leadership ability with experience managing large, multi-site FM teams.

- High level of initiative, problem-solving, and crisis management.

- Bachelor's degree in Engineering, Facilities Management, Building Services, or related field.

- Minimum 3 years of experience in facilities management.

- Strong track record in contract management, client servicing, and account growth.

- Experience in tender support, solution design, and commercial development within an FM contractor environment.