Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies, etc.
Train and guide assistants in their support role.
Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols
Ensure reserves are provided or updated in a timely and realistic manner
Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement
Visit clients offices/attend MOM meetings/site inspection as and when required
Periodic review of files, as and when required
Ensure recovery claims are pursued and followed up periodically
Any other duty or assignment as and when instructed by the superior.
Requirements:
Diploma/Degree holders in insurance or related discipline
Preferably DGI, HI, CGI qualifications or relevant insurance equivalent
At least 2 years of relevant experience, preferably Handing of Travel Claims
Well versed in insurance principles
Possess good interpersonal and communications skills
Able to multi-task, is a team player conscientious, tactful, customer-focused and willingness to learn new skills.
