Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and TM Group of Companies.
Manage correspondence and attend meetings with clients/intermediaries when required.
Upon claims notification, gather relevant customers details, arrange surveys and contact settling agents if needed.
Create claim files/checklist and check policy/reinsurance/treaty arrangements before confirming underwriting accpetance with TM Group of Companies.
Send Acknowledgment Letter and request necessary claims documents from clients/intermediaries.
Prepare and dispatch PLA/Cash-Call Advice follow up with reinsurers for payments.
Draft LLA/MLR for approval and ensure reserves are timely and accurate.
Maintain and review diary dates of live files and ensure proper bring-up dates before archiving.
Verify premium payment before processing claims and liaise with Finance on payment delays.
Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
Review files regularly, compile monthly/quarterly statistics as needed
Conduct UAT for Marine Claims module.
Carry out duties assigned by management.
Requirements:
Diploma/Degree holders in Insurance, Maritime Studies or related discipline
Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent
Good working knowledge of Microsoft Office application
Relevant experience will be an added advantage
Possess good interpersonal and communications skills
Able to multi-task, is a team player, conscientious, tactful, customer-focused and willingness to learn new skills.
