Assistant Executive (Marine Claims/ Insurance)

Job Responsibilities

• Handle telephone enquiries and walk-in customers, and liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and the Companies.

• Manage correspondence and attend client or intermediary meetings when required.

• Upon receiving claims notifications, gather relevant customer information, arrange surveys, and coordinate with settling agents when necessary.

• Create claim files and checklists, and verify policy, reinsurance, and treaty arrangements before confirming underwriting acceptance with the Companies.

• Send acknowledgment letters and request necessary claims documentation from clients or intermediaries.

• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payment status.

• Draft LLA/MLR for approval, ensuring reserves are updated promptly and accurately.

• Monitor and manage diary dates for active files, ensuring proper follow-ups before archiving.

• Verify premium payments prior to processing claims and coordinate with the Finance team on any payment delays.

• Refer claims with strong recovery potential to Claims Recovery Agents and actively follow up on recovery progress.

• Maintain records of exceptional claims (e.g., ex-gratia cases, large losses) and related recoveries.

• Review claims that exceed authority limits and escalate to the Head of Department or Senior Management for approval before notifying customers or settling agents.

• Conduct periodic file reviews and prepare monthly or quarterly statistics when required.

• Participate in UAT for the Marine Claims module.

• Perform any other duties assigned by management.

Job Requirements

• Diploma or Degree in Insurance, Maritime Studies, or a related discipline.

• Preferably ACII/AAII, CGI, or other relevant insurance qualifications.

• Proficient in Microsoft Office applications.

• Relevant experience in claims handling will be an advantage.

• Strong interpersonal and communication skills.

• Able to manage multiple tasks, collaborate effectively as a team member, demonstrate diligence, maintain customer focus, and show willingness to learn new skills

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to

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- Reason for leaving

- Expected Salary

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