Position summary statement:
Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Pan Pacific Hotels Group.
Primary Responsibilities:
- Coordinate with the Assistant Housekeepers on daily operations. Plan manpower accordingly to hotel occupancy and events, including daily allotment and OT requirements
- Ensure that monthly training plan is done and that training attendance are submitted accurately
- Coordinate with all relevant departments on jobs requiring interdepartmental cooperation
- Ensure that GC/PM rooms are checked and up to hotel standards
- Prepare weekly roster for Assistant Housekeeper, Supervisors and Room Attendants
- Inspect areas daily - public area and rooms
- Inspect all VIP rooms
- Schedule and ensure that sofa, chairs and carpet are put through a cleaning programme
- Ensure that weekly and monthly inventory is done
- Assist with procurement processes and forecasting. Ensuring that we keep within budget and forecast is accurate
- Coordinate with laundry contractor all laundry and linen are being returned timely and accurately
- Coordinate with contractors on pest control, landscaping maintenance, rental of plants, floral arrangement displays.
- Coordinate with public area cleaning contractor to ensure the daily scope of works for public area is being carried out
- Attend meetings scheduled for Housekeeping
- Prepare reports and compile data when necessary
- Counsel, motivate, train and discipline associates when necessary.
- Give recommendations for changes and processes
- Spearhead housekeeping projects for continuous improvement
Guest Satisfaction
- Monitor guest feedback on Trustyou. To formulate action/training plan base on feedback
- Retrieve guest profiles and personalise guest experience
- Meeting guest for feedback and handling guest complain where necessary
