Assistant Executive Housekeeper

JOB DESCRIPTION :

. Supervise daily operations, train and lead staff in maintaining a clean Hotel

. Involve in strategic planning and provide direction for the entire department to progress.

. Review daily and monthly manpower schedules

. Schedule and approve staff annual leaves, public holidays and overtimes.

. Conduct daily briefing

. Maintain working equipment and cleaning supplies.

. Requisite and maintain optimal stock level.

. Ensure Lost and Found properties according to set procedures.

. Coordinate with the relevant departments to manage guest requests, inquiries, and complaints related to accommodations, services, and billing-ensuring timely and effective resolutions to enhance guest satisfaction.

. Work in close collaboration with the Respective Department to promptly resolve any defects or maintenance issues in guest rooms and public areas.

. Oversee pest control activities with a strong focus on detail and hygiene standards.

. Liaise with the Maintenance Department to implement and monitor a preventive maintenance schedule for guest rooms and public areas

. Perform regular spot checks on staff performance, addressing errors or areas of improvement promptly.

. Coordinate with contractors on existing projects or new assignments. Recommend items to be written off and new purchase

. Organize and lead regular training sessions to ensure staff are well-versed in standard operating procedures, while also addressing concerns, assigning duties, and reinforcing high service standards.

. Any other duties as assigned.

JOB REQUIREMENTS:

. Diploma in Hospitality Management or other relevant qualification is preferred

. Minimum 5 years related experience

. Commitment to work rotating shift including weekends and public holiday

. Meticulous with strong attention to details with good follow-up