Lead and manage systems & data to support seniors outreach and volunteers operations, as well as to instill governance knowledge for all staff and upskill staff's digitalisation skills.
Collaborate with stakeholders to improve the work processes and operational efficiency.
Work closely with stakeholders and IT vendors on business requirements to prioritise and plan system enhancements to support operations.
Plan and strategise the digitalisation of training roadmap of staff in phases.
Ensure governance control measures are in place for operational process and system enhancements.
Review and ensure system documentation are in place [such as functional specifications, user acceptance testing (UAT)] and systems are built correctly to fulfil business needs.
Implement change management activities to all staff on the enhanced processes and systems.
Lead the Quarterly Systems Champs Meeting and facilitate System Champs briefings on the new system functionalities and to obtain ground inputs for future system enhancements.
Key contact for data-related matters and to work closely with Data Protection Secretariat to clarify and finalise data requests prior to approval of request(s).
Develop and establish internal processes in compliance with regulatory, security and data protection guidelines.
Job Requirements:
Degree in any discipline with minimum 14 years of relevant experience with significant exposure to business process improvement and IT system enhancement work.
Possess strong organisational skills including attention to detail and multi-tasking skills.
Good project management skills to manage multiple projects concurrently and independently.
Able to demonstrate understanding of lean management or design thinking and translate streamlined processes into user-friendly system requirements.
Able to demonstrate good interpersonal skills in handling diverse situations and managing individual differences.
Strong analytical, critical thinking and problem solving skills with the ability to adapt to complex and fast paced changes.
